OpenBooks.com » Forum » Support & Feedback » Number of payments?
Posted on July 8, 2015 at 6:18pm Post #1
If I look at the dashboard for my book THE BENEVOLENCE ARCHIVES, it says I've received 3 payments in one place (and lists them, and the amounts) and then right under that says I've received 6 payments. In fact, it just incremented from 5 to 6 today. What's going on with that?

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Tomasz Staniak

OpenBooks.com Team
Posted on July 8, 2015 at 6:48pm Post #632
Thanks Luther for your post.

We will have a look into it and I'll let you know why it's so.

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Tomasz Staniak

OpenBooks.com Team
Posted on July 10, 2015 at 1:10pm Post #634
Hey,

This was our mistake - the system showed both completed and not completed (i.e. the user didn't confirm the payment) payments. It will be fixed with the next deployment - most probably on Tuesday.

Thanks for pointing that out :)

Posted on July 10, 2015 at 3:28pm Post #635
The idea that three people started paying me and didn't finish is kind of depressing.

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Tomasz Staniak

OpenBooks.com Team
Posted on July 10, 2015 at 5:05pm Post #636
It shouldn't be - those are not "people" but transactions, which means that if someone went "AFK" for some time, his transaction got suspended as "not finished", but he might got back, refreshed the website, he would have received a new transaction ID and he'd finish this one - in the system there would be two transaction, done by the same person - one of them "created" the other "completed".

Posted on July 10, 2015 at 11:53pm Post #637
I'm just kvetching, no worries. :-) My main concern was that there wasn't some money floating around in the system somewhere and from what you're telling me it sounds like that's not the case. Thanks for your help, Tomasz.
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